Automotive and parts ranking first in commodity complaints

Which goods and services are the most complaints? Yesterday, the Provincial Consumer Protection Committee announced the system to accept the complaint statistics. In the first half of 2016, the province's Consumer Protection Committee at all levels received a total of 5765 consumer complaints, the admissibility of 5762, involving 17 million 879 thousand and 200 yuan. Among them, in the commodity complaints, the volume of complaints in the top five are: automotive and components, communications products, food, clothing and shoes.

Automobile and parts is one of the hardest hit, it is reported that the first half of consumer complaints 435, compared with the same period last year, an increase of 16.27%.

"First of all is the quality problems. Such as engine, transmission, chassis, the instrument panel and other main components, in use not long time appears question of the oil spills, leakage, idle instability, not allowed to dial etc., consumers spend thousands or even hundreds of thousands to buy goods, but dare not rest assured that use. " Provincial Consumer Protection Committee responsible person said, the second is after-sales service, a car failure, repeatedly repair cannot be ruled out, has become the owners of the trouble, "some of the 4S shops in the maintenance process, using parts are tricky, original, is plants and plant products, quality security difference, in the process of vehicle maintenance and repair, maintenance contract annotation of unknown, consumer rights and interests is very difficult to obtain the safeguard.

When buying a car, the contract also has the problem of non-standard. Such as when off mortgage loans "zero tariff" preferential activities many, but car loan "zero tariff" is not equal to zero fee, operators in the salesperson downplayed the cost of the latter, lead to the dispute car. In addition, the margin in the contract has the relevant agreement, some consumers do not pay attention to the contract, often due to not perform or not fully fulfill the contract, resulting in a breach of contract payments.

In recent years, the new car smell, but also become the focus of attention of the owners. Part of the new car suspected formaldehyde standard decoration materials, but also lead to increased consumer complaints.